Please read these terms carefully before making a booking.
Discover Bali (operating at baliexperiences.com) is a tour booking coordination service operated by an Australian national. ABN: 66 983 357 585. Contact: Indonesianaturalcroups@gmail.com or discoverbaliofficial@gmail.com | WhatsApp: +62 877-9879-8359.
We act as a booking intermediary — we coordinate and confirm bookings with local Balinese tour operators, guides, and transport providers ("Operators"). We are not the direct provider of the underlying activities. All activity-specific safety waivers are signed directly with the Operator before the activity commences.
By ticking the acceptance checkboxes and completing a booking, you ("Customer", "you") enter into a binding legal agreement with Discover Bali. Your digital acceptance — recorded with date, time, and booking reference — constitutes a legally valid signature under Australian electronic transactions law (Electronic Transactions Act 1999 (Cth)). If booking on behalf of a group, you confirm authority to bind all participants.
To make a booking, you must be at least 18 years of age and legally capable of entering into a binding contract. By completing a booking, you confirm that you meet these requirements. This clause governs who may contract with and pay Discover Bali, and is separate from the age and guardian requirements for participants in an activity, which are set out in Section 7.4.
A booking is confirmed only when: (a) you have submitted accurate booking details; (b) full payment has been successfully processed via Airwallex; and (c) you have received a written confirmation email containing your booking reference number. We reserve the right to decline any booking at our discretion, with a full refund issued if we do so.
You are responsible for the accuracy of all booking details provided. We accept no liability for issues arising from incorrect information.
Base prices are set in Indonesian Rupiah (IDR). You may choose to view and pay in another currency; where we support that currency, you are charged in it, otherwise the charge is made in Australian Dollars (AUD). The converted amount is calculated using our own exchange rate, which includes a currency conversion margin above the market rate. This margin is already included in the price displayed to you before payment — it is not added as a separate fee, and the amount shown at checkout is the amount charged. Your card issuer may still apply its own fees where the charge is not in your home currency. Prices include items specified per activity and exclude: flights, travel insurance, personal expenses, gratuities, and anything not listed in the activity description.
All payments are processed securely by Airwallex (PCI-DSS Level 1 compliant). We do not store your card details. Airwallex transaction fees, charged at the rates published on Airwallex's merchant fees page, are non-refundable as they are charged by our payment processor and cannot be recovered by Discover Bali.
| Notice Given Before Activity Start | Refund |
|---|---|
| More than 24 hours | 100% of total amount paid |
| Between 12 and 24 hours | 50% of total amount paid |
| Less than 12 hours or no-show | No refund (0%) |
| Cancellation by Discover Bali | 100% full refund |
| Weather / force majeure cancellation | 100% refund or free reschedule |
Airwallex transaction fees are deducted from all partial refunds as these cannot be recovered from our payment processor.
Cancellations must be submitted in writing via email to Indonesianaturalcroups@gmail.com or via WhatsApp (+62 877-9879-8359), including your full name and booking reference number. The cancellation time is recorded as when Discover Bali receives and acknowledges your written notice.
If you cancel more than 24 hours before the scheduled activity start time, you will receive a refund of 100% of the total amount paid (minus non-recoverable Airwallex transaction fees).
If you cancel between 12 and 24 hours before the scheduled activity start time, you will receive a refund of 50% of the total amount paid. At this stage, a significant portion of Operator costs (guide fees, transport, entrance tickets) have been committed and are non-recoverable.
Cancellations made less than 12 hours before activity start time, and no-shows (failure to appear at the agreed pickup location at the agreed time), receive no refund. All costs are non-recoverable at this point.
Like all major activity booking platforms (including GetYourGuide and Viator), we allow date changes free of charge, subject to the following conditions:
| Notice before your original activity date | Result |
|---|---|
| More than 24 hours | ✅ Free date change — use the "Manage My Booking" link in your confirmation email |
| Less than 24 hours | ⚠️ Online self-service unavailable — contact us on WhatsApp and we will do our best, but it cannot be guaranteed |
This is consistent with the industry-standard policy applied by GetYourGuide and Viator, both of which allow free rescheduling up to 24 hours before the activity start time, and do not permit self-service date changes within the 24-hour window.
To change your date, click the "Manage My Booking" link in your booking confirmation email and select a new date. Date changes are subject to availability and must be requested before the 24-hour cutoff. If your request is within 24 hours of your original activity date, please contact us directly via WhatsApp (+62 877-9879-8359) or email — we will try our best to accommodate you, though this is not guaranteed.
Important — refund policy is not reset by rescheduling: If you reschedule your booking to a later date and subsequently request a cancellation, your refund entitlement is calculated from your original booking date — not the rescheduled date. For example, if you originally booked for 1 July and reschedule to 15 July, then cancel on 14 July, the refund calculation will treat the activity date as 1 July, not 15 July. This policy — also standard on Viator and GetYourGuide — prevents the cancellation policy from being circumvented by rescheduling to a later date to claim a higher refund.
In the case of a genuine documented medical emergency preventing participation, you may apply for a credit note equal to an additional 25% of the amount paid, subject to providing acceptable medical documentation (hospital record or doctor's certificate) within 24 hours of the activity date. This is at Discover Bali's sole discretion.
Activities cancelled by Discover Bali or an Operator due to dangerous weather, volcanic activity, natural disaster, pandemic, civil unrest, or any event beyond our reasonable control will result in either: (a) a free reschedule to an alternative date; or (b) a full 100% refund if rescheduling is not possible or desired. These cancellations are entirely outside the standard refund schedule above.
Eligible refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank. Airwallex transaction fees are deducted from all partial refunds.
Nothing in these Terms excludes consumer guarantees or rights that cannot be waived under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2). Where the ACL applies and a failure is not a major failure, our liability is limited to re-supplying the service or paying the cost of having the service supplied again.
All participants are required to sign an activity-specific liability waiver directly with the Operator before commencing any physical activity. These waivers are separate from these Terms and Conditions and govern the Operator's liability for risks inherent to the specific activity (including equipment damage, physical injury, and safety incidents). Discover Bali, as a booking intermediary, is not party to those waivers.
By booking adventure activities, you confirm: (a) you are in suitable health and physical condition; (b) you have no medical condition rendering the activity unsafe; (c) you will disclose relevant conditions to your guide; and (d) you accept responsibility for self-assessment of your fitness.
Outdoor and adventure activities carry inherent risks including physical injury, illness, and in extreme cases death. By participating, you voluntarily assume all such risks. This assumption does not extend to risks caused by our gross negligence or wilful misconduct.
You agree to follow all safety instructions from Discover Bali, its staff, and Operators. Non-compliance may result in removal from the activity without refund.
Participants under 18 must be accompanied by a parent or legal guardian who accepts these terms on their behalf. Minimum age requirements are listed per activity and strictly enforced.
Participation while under the influence of alcohol, drugs, or impairing substances is strictly prohibited. Operators may refuse participation without refund.
To the fullest extent permitted by applicable law: (a) Discover Bali's total liability for any claim is limited to the amount you paid for the specific booking; (b) we are not liable for indirect or consequential losses; (c) we are not liable for acts or omissions of independent Operators; (d) we are not liable for loss or theft of personal property; (e) we are not liable for injury or death where risk was voluntarily assumed.
Nothing herein limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
Discover Bali selects Operators who hold appropriate Indonesian tourism licences (SIUP/TDUP as required under UU No. 10/2009). We do not directly control Operator operations and are not liable for their independent acts beyond what is attributable to our own negligence in Operator selection and vetting.
We strongly recommend comprehensive travel insurance covering medical expenses, evacuation, trip cancellation, personal liability, and adventure activity coverage before departure. Neither Discover Bali nor its Operators provide travel insurance.
These Terms are governed by the laws of Australia. The parties submit to the non-exclusive jurisdiction of Australian courts. For activities delivered in Indonesia, relevant provisions of UU No. 8/1999 and UU No. 10/2009 apply concurrently.
Before commencing formal proceedings, both parties agree to first attempt good-faith informal resolution. Contact us at Indonesianaturalcroups@gmail.com. Australian customers may also refer disputes to the relevant Consumer Affairs office or the ACCC.
Your acceptance of these Terms via the booking form checkboxes — recorded with your name, email, booking reference, date, and time — constitutes a valid and enforceable agreement under the Electronic Transactions Act 1999 (Cth) and is equivalent to a handwritten signature. This record is stored permanently with your booking and referenced in your confirmation email.
We may amend these Terms at any time. Bookings confirmed before any amendment are governed by the Terms in effect at booking time. These Terms, together with the Privacy Policy and your booking confirmation, constitute the entire agreement between you and Discover Bali.
Discover Bali — baliexperiences.com
ABN: 66 983 357 585
Email: Indonesianaturalcroups@gmail.com · discoverbaliofficial@gmail.com
WhatsApp: +62 877-9879-8359